Effectiveness of Interpersonal Communication and Work Engagement of Garuda Indonesia Flight Attendants
DOI:
https://doi.org/10.61994/cpbs.v4i1.245Keywords:
Interpersonal Communication, Work EngagementAbstract
This research aims to determine the relationship between the effectiveness of interpersonal communication and work engagement among flight attendants. The population in this study consists of Junior flight attendants at PT. Garuda Indonesia, totaling 248. The sampling technique refers to the accidental sampling model. Data collection methods use an interpersonal communication effectiveness scale and a work engagement scale with a modified Likert scale instrument. From the data analysis results, a correlation was found (rxy = 0.362 and p=0.00). Thus, it can be concluded that there is a relationship between the effectiveness of interpersonal communication and work engagement among flight attendants at PT. Garuda Indonesia. Effective interpersonal communication is considered one of the key factors in building harmonious work relationships and enhancing the motivation and performance of flight attendants. By using a quantitative approach and survey methods with several Garuda Indonesia flight attendants, it was found that open, empathetic, and trust-based interpersonal communication can significantly improve flight attendants' work engagement in carrying out their duties and responsibilities in the aircraft cabin. The findings of this study are expected to provide input for management in strengthening organizational culture and creating a conducive work environment to support better flight service quality.
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